Our Commitment to 100% Accountability
At Vikinterio (a brand of RGW IMPEX, Jaipur), we believe that luxury craftsmanship must be matched by professional accountability. We acknowledge that during our 2024-2025 growth phase, we faced operational hurdles that led to service delays.
As of March 2026, we have achieved a 100% Resolution Rate for all reported cases from this period. We have cleared all backlogs and implemented 'Safe-Ship' protocols to ensure 5-star service for every new order.
The 2024-25 Resolution Report
We acknowledge that during our rapid expansion in 2024 and early 2025, we faced logistical challenges that led to delays. We have taken proactive steps to ensure every single concern was addressed.
Our Track Record:
| Period | Total Reported Cases | Resolution Status | Action Taken |
| Jan - June 2025 | 9 | 100% Resolved | Full Refunds / Completed Deliveries |
| July - Dec 2025 | 2 | 100% Resolved | Logistics Overhaul & Direct Support |
| Jan 2026 - Present | 0 | Active Monitoring | New 'Safe-Ship' Protocols Implemented |
Case Studies in Accountability
Below are summaries of how we handled past service hurdles to ensure our customers were satisfied.
| Case Reference | Issue Date | Primary Concern | Final Status | Resolution Method |
| Case #VS-0824 | Aug 2024 | Logistics Delay | CLOSED | 100% Full Refund Issued |
| Case #SC-0425 | Apr 2025 | Shipping Timeline | RESOLVED | Full Refund / Settlement |
| Case #JV-0625 | June 2025 | Dispatch Update | CLOSED | Order Fulfilled & Verified |
| Case #SK-0225 | Feb 2025 | Payment Query | RESOLVED | Account Reconciled |
| Case #GS-0924 | Sept 2024 | Delivery Sync | CLOSED | 100% Refund Processed |
Why the Narrative has Changed (The "Rebuild" Story)
To ensure our customers never face these issues again, we have completely overhauled our business model in the following ways:
Financial Integrity: We have moved away from direct UPI/Bank transfers. All orders are now secured via Encrypted Payment Gateways (Razorpay), providing full buyer protection.
Logistics Transparency: We have ended partnerships with unreliable couriers. We now use Furniture-Specific National Carriers with real-time, photo-verified tracking from our Jaipur factory.
Operational Transparency: Our factory in Sitapura Industrial Area, Jaipur, is fully operational and open for customer visits. We provide "Live Video Dispatches" for every marble dining set before it leaves our floor.
Official Response to External Forums
We are aware of historical reports on platforms like Voxya. While these reviews reflect genuine challenges we faced in the past, they do not represent the Vikinterio of 2026.
We have personally reached out to every individual on these forums. In cases where the forum status remains 'Open' despite a full refund being issued, we have uploaded Official Transaction IDs as proof of resolution. We invite all new customers to judge us by our current 100% fulfillment record.
