VIKINTERIO
VIKINTERIO
Welcome to Vikinterio Luxurious Furniture Brand
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Customer Knowledge

Shipping Policy
    • ​When you order from our website, we take 4-6 weeks to deliver your order to your doorstep.
    • We deliver most items Monday to Saturday. Once your shipment is ready for dispatch, you will also get an WhatsApp's /SMS informing you about the same.
    • You may also get a call from the Courier Company/ Logistics partner  confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery.
    • The delivery person will deliver the goods to your building premises  or wherever it is physically possible to deliver the goods.  For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own laborer's/ manpower to get the big products to the higher floor. The responsibility of our logistics partners  to deliver the large products is restricted to the ground floor or maximum first floor of the building.
    • For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with wooden crates. We understand that these crates make the packaging bulky, however they are absolutely necessary for securing the product. These crates may  cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the VIKINTERIO customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with VIKINTERIO.  You are requested to cooperate with them and not force them to open the crates, packages etc.
    • Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entry way/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by VIKINTERIO or the Logistics partner. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience. 
    • Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.
    • On rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances.

    WAREHOUSE / HOLDING CHARGES or DELAYED DELIVERY CHARGES

    • Holding Cost will be applicable to your order if the order is ready for dispatch but has been withheld in our warehouse on your request. 
    • We offer a grace period 1 week to hold your order in our warehouse; in the event of your non-availability to accept the order delivery, post this a ‘Holding Cost’ or ‘Delayed Delivery Cost’ will be applicable to your total order value on a monthly basis
    • We will notify you via an e-mail with a detailed breakup of the charges levied (on a monthly basis) and/or bill you pro-rata for the number of days (in case its less than a month that the order delivery has been withheld on your request)
    • The ‘Holding Cost’ is calculated at the rate of 7% against the total value of the order. An 18% GST is applicable for this service. The same policy will also be applicable for partial orders withheld in our facility on your request.
    • The ’Holding Cost’ have to be paid for, before we dispatch your order from our warehouse. 

Refund Policy

VIKINTERIO take pride in the exceptional quality of our handcrafted furniture. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.


READY FURNITURE
We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will offer replacement or refund for any  defective items within 15 days of the receipt of the product in our warehouse. This means the once the refund is approved, the customer will get the refund within 15 days in his/ her account. For merchandise picked up at home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days. 


CUSTOMISED ORDERS
Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.


PERSONALIZED OR MONOGRAMMED ITEMS
These items are considered custom order items and are non-cancelable, non-returnable and non-refundable.


FINAL CLEARANCE/ SALE
Final sale and clearance items are considered final sale and are non-returnable and non-refundable.


NOTE
There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. In case of a replacement offered, the order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customization), new order or a different product.

Warranty Policy

​VIKINTERIO  provides One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty. Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods.

This product warranty does not cover:

1) Defects caused by improper product storage, handling, assembly, maintenance, or use,

2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence,

3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include:

4) Labor or assembly costs,

5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products.

6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).

If Client finds a material Defect in material or workmanship in any Good, part or component, Client must report such Defect during the relevant warranty period VIKINTERIO Customer Service on luxura.furniture.store@gmail.com. VIKINTERIO in due course will repair or replace the Good free of charge. Replacement or repair of Goods does not extend its warranty period beyond the original warranty expiration date. All VIKINTERIO Product warranties are limited warranties and are limited to the original purchaser with proof of purchase. With respect to any and all lighting products, the foregoing warranty is applicable to non-electrical defects. There is no warranty on the filament bulbs unless you received the same in broken/ non working condition. The same needs to be reported within 2 (TWO) days of delivery of said products. Our warranty is non-transferrable and applies to residential (non-commercial) use only and is void if the furniture is used in what is considered to be a non-household setting, or misused, handled improperly, reupholstered or repaired by any resource other than us or our partners. For warranty issues, we will repair or provide reasonably equivalent furniture as a replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Visible defects and variance to order details must be brought to our attention within 7 (SEVEN) days of delivery. Issues not presented within 7 days of delivery will be considered “acceptable” and will not be warranted.

Cancellation Policy

Non Furniture Items: For non furniture items under Rs. 2000, if you want to cancel the order, if it is not shipped from our warehouse, we levy Rs. 500 or the payment gateway charges whichever is higher as Cancellation charges. If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective items. within 15 days of the receipt of the product in our warehouse. This means the once the refund is approved, the customer will get the refund within 15 days in his/ her account.

For Furniture Products  Customer can cancelled the order before production started without any charges. if he cancel the order during the production than have to bear some cancellation charges which are 10% of Product Value. If we have delivered the product and left the customer's premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year  warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. 

For Customized Products Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.

 

Privacy Policy
VIKINTERIO values its customers and respects your privacy, and wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through website including www.vikinterio.com. We encourage you to read this Privacy Policy before using the Site or providing Personal Information to us. By using the Site or providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy.

INFORMATION COLLECTION
VIKINTERIO collects information from you in several places on this site to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:
  • Help make this site easier for you to use by not having to enter information more than once.
  • Help you find information, products, and services quickly.
  • Help us create content on this site that is most relevant to you.
  • Send you alerts on new products and services on offer.
REGISTERING AND ORDERING
Before using certain sections of this site or ordering products, you may be required to complete an online registration form. During registration, you will be prompted to provide to us with certain personal information, including but not limited to your name, shipping and billing address(es), phone number and email address.

MY PROFILE SECTION AND CONTESTS AND PROMOTIONS
We may also ask you to fill in some additional personal information like your anniversary or birth dates, or personal likes and dislikes to be able to service you better. We may also run contests and promotions from time to time to gather this information from our customers. Supplying such information is entirely voluntary.

EMAIL ADDRESSES
Several locations on the site permit you to enter your email address for purposes including, but not limited to : registering for promotions; requesting us to notify you on particular offers or products, or signing up for our e-mail newsletter and special offers, including contests, which we may run from time to time. Your participation in contests is completely voluntary, so you can choose if you would like to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our site and social media profiles (Facebook, Twitter etc.) the names and cities of contest winners.

INTERNAL USE
We may internally use your personal information to improve our site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this site.

COMMUNICATION WITH YOU
We use your personal information to process and fulfill your orders, to communicate with you for  your orders and deliveries and to provide you with other client services that may be required to fulfill your order process. We will use your personal information to communicate with you about our site. Also, we may send you a confirmation email when you register with us. We may send you service-related announcements. Also, you may submit your email address for reasons such as to register for promotions; request we notify you regarding particular offers or products, or sign up for our email newsletter and special offers. If you submit your email address, we use it to deliver this information to you. We always permit you to unsubscribe or opt out of future emails. The ‘Unsubscribe’ link is given in all our promotion emails. However you cannot opt out of receiving emails related to your orders or your membership.

EXTERNAL USE
We aim to provide you with excellent service and to offer you a great selection on our site. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:
  • As do most Internet retailers, we use other service providers (such as courier services) to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. In the example of courier services, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
  • We may be required to disclose your personal information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our site for illegal reasons or to commit fraud.
  • We may share personal information and non-personal information with entities controlling, controlled by, or under common control with us. In the event that VIKINTERIO  is merged, sold, or in the event of a transfer of some or all of our assets, we may disclose such information in connection with such transactions, subject to the Privacy Policy then in effect.
  • We may share aggregate, non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
  • All information gathered by V is stored secuIKINTERIOrely within a controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas or on your social media profiles is available to anyone with Internet access. Any information that you share with your friends and others under our 'share with your friend' feature or ‘Share your private showcase’ is at your risk. You must responsibly choose whom to share the information with.
  • We use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
Terms & Conditions


LAST UPDATED ON 24th MAY, 2021



YOUR USE OF THIS WEBSITE IS GOVERNED BY THESE TERMS & CONDITIONS
These terms and conditions of use ("Terms of Use" or “Terms”) of the website www.vikinterio.com and instances thereof (“Website”) between ‘RGW IMPEX’, a Sole proprietorship Firm registered under the MSME, (“Firm” or “VIKINTERIO” and its successors and assigns) and the users of the Website ("You" or "Your" or "Yourself" or "User") describe the terms on which the Firm offers You access to the Website. WE RECOMMEND THAT YOU READ THESE TERMS & CONDITIONS, AS THEY INCLUDE TERMS SUCH AS LIMITATIONS OF LIABILITY, CHOICE OF FORUM FOR DISPUTES AND OTHER PROVISIONS THAT MAY LIMIT YOUR RIGHTS.


VIKINTERIO reserves the right to make changes to these Terms & Conditions at any time, and such changes will be effective immediately upon being posted on the Site. Each time you use the Site, you should review the current Terms & Conditions. You can determine when these Terms & Conditions were last revised by referring to the "LAST UPDATED" legend at the top of these Terms & Conditions. Your continued use of the Site will indicate your acceptance of the current Terms & Conditions. If you do not agree to any chance in the Terms & Conditions then you must immediately stop using the Site.
 
ACCURACY OF INFORMATION PROVIDED BY YOUACCURACY OF INFORMATION PROVIDED BY YOUACCURACY OF INFORMATION PROVIDED BY YOU

You represent and warrant that any information that you provide in connection with your use of the Site is and shall remain true, accurate, and complete, and that you will maintain and update such information regularly. You agree that if any information you provide is false, inaccurate, obsolete or incomplete, we may terminate your use of the Site.
 YOUR ACCOUNT

You may be required to register with VIKINTERIO in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you, and you may not use, a user name (or e–mail address) that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that personally identifies you; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you, and you may not use, a user name (or e–mail address) that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that personally identifies you; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you, and you may not use, a user name (or e–mail address) that is already being used by someone else; that may be construed as impersonating another person; that belongs to another person; that personally identifies you; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion.


Your user name and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. VIKINTERIO reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
 
VIKINTERIO
TERMINATION reserves the right, without notice and in its sole discretion, to terminate your account or your use of the Site, and to block or prevent future access to and use of the Site if you violate any of these Terms & Conditions. Upon any such termination, your right to use the Site will immediately cease. You agree that any termination of your access to or use of the Site may be effected without prior notice, and that we may immediately deactivate or delete your password and user name, and all related information and files associated with it, and/or bar any further access to such information or files. You agree that we shall not be liable to you or any third party for any termination of your access to the Site or to any such information or files, and we shall not be required to make such information or files available to you after any such termination. Upon termination, all provisions of these Terms & Conditions which are by their nature intended to survive termination, all representations and warranties, limitation of liabilities, and all indemnities shall survive such termination. reserves the right, without notice and in its sole discretion, to terminate your account or your use of the Site, and to block or prevent future access to and use of the Site if you violate any of these Terms & Conditions. Upon any such termination, your right to use the Site will immediately cease. You agree that any termination of your access to or use of the Site may be effected without prior notice, and that we may immediately deactivate or delete your password and user name, and all related information and files associated with it, and/or bar any further access to such information or files. You agree that we shall not be liable to you or any third party for any termination of your access to the Site or to any such information or files, and we shall not be required to make such information or files available to you after any such termination. Upon termination, all provisions of these Terms & Conditions which are by their nature intended to survive termination, all representations and warranties, limitation of liabilities, and all indemnities shall survive such termination.We make available products for purchase through the Site, and we may use third–party suppliers and service providers to enable e–commerce functionality on the Site. If you wish to purchase any product made available through the Site, you may be asked to supply certain information relevant to your transaction, including, without limitation, your credit card number, the expiration date of your credit card, One Time Passwords/ PINs, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY DEBIT/ CREDIT CARD(S)/ NET BANKING UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to 
TRANSACTIONS

 the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.We make available products for purchase through the Site, and we may use third–party suppliers and service providers to enable e–commerce functionality on the Site. If you wish to purchase any product made available through the Site, you may be asked to supply certain information relevant to your transaction, including, without limitation, your credit card number, the expiration date of your credit card, One Time Passwords/ PINs, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY DEBIT/ CREDIT CARD(S)/ NET BANKING UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to VIKINTERIO
We make available products for purchase through the Site, and we may use third–party suppliers and service providers to enable e–commerce functionality on the Site. If you wish to purchase any product made available through the Site, you may be asked to supply certain information relevant to your transaction, including, without limitation, your credit card number, the expiration date of your credit card, One Time Passwords/ PINs, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY DEBIT/ CREDIT CARD(S)/ NET BANKING UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to  the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction. the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.


Descriptions and images of, and references to, third–party products or services available in connection with the Site do not imply VIKINTERIO’s endorsement of such third–party products or services. All descriptions, images, references, features, content, specifications, products and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, national and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Site. By placing an order, you represent that the products ordered will be used only in a lawful manner.


VIKINTERIO reserves the right, with or without prior notice: to limit the available quantity of or discontinue any product or service; to impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all transaction(s); and/or to refuse to provide any user with any product or service. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred, including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your transactions.


Nothing on the Site constitutes a binding offer to sell products described on the Site or to make such products available in your area. VIKINTERIO reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in VIKINTERIO’s sole discretion, even after VIKINTERIO’s receipt of an order confirmation or after your credit card/ Net Banking has been charged. The prices displayed on the Site are quoted in INR and must be paid in INR. In the event a product is listed at an incorrect price, VIKINTERIO has the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, VIKINTERIO will issue a credit to your credit card account.
 
VIKINTERIO
COLORS strives to display as accurately as possible the colors of the products shown on the Site. However, because the colors you see will depend on your monitor, VIKINTERIO cannot guarantee that your monitor’s display of any color will be accurate. We encourage our customers to order fabric and leather swatches available on the product pages to see the actual fabric color, texture and feel before ordering the final product. The final product will be sent as per the swatch ordered. Inspite of that  there may be slight variations in the fabrics/ leather color/ touch and feel due to lot variations. cannot guarantee that your monitor’s display of any color will be accurate. We encourage our customers to order fabric and leather swatches available on the product pages to see the actual fabric color, texture and feel before ordering the final product. The final product will be sent as per the swatch ordered. Inspite of that  there may be slight variations in the fabrics/ leather color/ touch and feel due to lot variations. cannot guarantee that your monitor’s display of any color will be accurate. We encourage our customers to order fabric and leather swatches available on the product pages to see the actual fabric color, texture and feel before ordering the final product. The final product will be sent as per the swatch ordered. Inspite of that  there may be slight variations in the fabrics/ leather color/ touch and feel due to lot variations.



PRODUCT DESCRIPTIONS, FEATURES AND SPECIFICATIONS

Every effort is taken to ensure that the Products supplied correspond as closely as possible to the samples in our stores, Website and catalogue, but they may vary due to unique and characteristic variations of natural materials. We are not responsible for any such variations, which add to the unique quality of the Product, including but not limited to the following:

1) Many of our Products are individually hand finished and Product colour and shade may vary from one manufacturing batch to another. This will be more apparent if orders are placed at different times.

2) There is a 3% allowance on fabric alignment.

3) All Product measurements are approximate. On Lighting, Furniture and Upholstered products,  allow +/- 1-2 inch(es) variance on sizes stated.

4) Leather is a natural material with unique characteristics such as shade variation, random scars and blemishes.

5) We reserve the right to make any changes to the Product specifications (external and/or internal) and any other changes where necessary.

6) Please check the details of the Products shown in any of our promotional publications or offers before ordering, as these Products may vary from the Products shown in our catalogue, Website or stores.

7) Product specifications will vary from range to range as reflected in the design and price, however, all our Products are manufactured to the same high quality standards.


NEWSLETTERS AND COMMUNICATIONS

You hereby expressly agree to receive communications and newsletters from VIKINTERIO by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from VIKINTERIO at anytime by clicking on the Unsbscribe  link given at the bottom of the newsletter you receive.
 
VIKINTERIO
LIMITATIONS ON QUANTITY may not offer additional discounts on large orders of a single item or on large orders of many individual items. In addition, VIKINTERIO reserves the right to limit quantities on orders placed by the same account, the same debit/credit card, bank account or orders that use the same billing and/or shipping address. We will notify you if such limits are applied. 
AVAILABILITY, ERRORS AND INACCURACIES


Many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the Site again. When an item featured on the Site is no longer in stock, we make reasonable attempts to remove that item from the Site in a timely manner. Should you have any questions concerning the availability of a particular item or its price, please contact us at rgwimpex@gmail.com or call us on our customer care number. VIKINTERIO’s acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed. VIKINTERIO makes a conscientious effort to describe and display its products and services accurately on the Site. makes a conscientious effort to describe and display its products and services accurately on the Site. makes a conscientious effort to describe and display its products and services accurately on the Site.


Despite all efforts, a small number of the items on the Site may be mispriced, described inaccurately or unavailable, and we may experience lags in uploading updates throughout the Site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability and services. VIKINTERIO reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time, including after an order has been submitted, without prior notice. We apologize for any inconvenience.
 
VIKINTERIO
SALES, SHIPPING, AND RETURNS accepts the following credit cards: Visa, MasterCard, and Maestro and American Express (Through PayU Payment gateway). In addition to that you could also pay through Net Banking and Bank Transfer Option or Cash Deposit Option (Capped at Rs. 10,00,000) in our ICICI Bank account. For Cash deposit option above Rs.2,00,000 you are required to submit a copy of your PAN card as per the governments regulations. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. 
For a multiple product orders, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges if the shipping is not free. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.For a multiple product orders, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges if the shipping is not free. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.For a multiple product orders, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges if the shipping is not free. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of VIKINTERIO offer to sell. VIKINTERIO reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. We will ship your order as it becomes available.  However, there may be times when a product you have ordered is out-of-stock, which will delay fulfilling your order. VIKINTERIO will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. VIKINTERIO cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us only as an estimate. Fulfilment mistakes that VIKINTERIO makes resulting in the shipment of incorrect product to you will also be accepted for return seven (7) days from the date of delivery of the product. See VIKINTERIO’s complete Shipping & Return policy for further details. When returning products please return unused and with the original packaging, The logistics partner(s) reserve the right to refuse the pickup of goods which are not packed properly as per the guidelines and may get damaged in the reverse transit. You are responsible for retaining the original packaging material in good condition throughout the warranty period. Any additional packaging material sent by the firm for reverse logistics may be chargeable further. 




HOLDING COST or DELAYED DELIVERY CHARGES

Holding Cost will be applicable to your order if the order is ready for dispatch but has been withheld in our warehouse on your request. Apart from the standard delivery timelines we offer an additional 2 weeks as a grace period in the event of your non-availability to accept the order, post this a 'Holding Cost' or 'Delayed Delivery Cost' will be applicable to your total order value on a monthly basis. We will notify you via an e-mail with a detailed breakup of the charges levied (on a monthly basis) and/or bill you pro-rata for the number of days (in case it's less than a month that the order delivery has been withheld on your request)



The 'Holding Cost' is calculated at  the rate of 5% against the total value of the order. An 18% GST is applicable for this service. The same policy will also be applicable for partial orders withheld in our facility on your request. The 'Holding Cost' have to be paid for, before we dispatch your order from our warehouse.


RISK OF LOSS
The risk of loss and title to products purchased on the Site pass to the purchaser upon delivery to the carrier. The risk of loss and title of Gift Cards and e–Gift Cards passes to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.
 COMMENTS / FEEDBACK

We welcome your comments and feedback regarding our Site, our products and our services. We do not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information, product designs or concepts, and other submissions disclosed, submitted or offered to VIKINTERIO using this Site or otherwise (collectively, “Comments”) are not confidential and will become and remain VIKINTERIO’s property. The disclosure, submission or offer of any Comments will constitute an assignment to VIKINTERIO of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libellous, abusive, obscene or otherwise unlawful material. of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libellous, abusive, obscene or otherwise unlawful material.The Site may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing the Site, purchasing products, providing information to the Site, and downloading product information for your personal review. You are responsible for your own communications, including the transmission, posting, and uploading of information and are responsible for the consequences of such communications to the Site. NO UNLAWFUL OR PROHIBITED USES
 specifically prohibits any use of the Site, and requires all users to agree not to use the Site, for any of the following:VIKINTERIOThe Site may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing the Site, purchasing products, providing information to the Site, and downloading product information for your personal review. You are responsible for your own communications, including the transmission, posting, and uploading of information and are responsible for the consequences of such communications to the Site. 
 specifically prohibits any use of the Site, and requires all users to agree not to use the Site, for any of the following:
 specifically prohibits any use of the Site, and requires all users to agree not to use the Site, for any of the following:


Posting any information which is incomplete, false, inaccurate or not your own; engaging in conduct that would constitute a criminal offense, giving rise to civil liability or otherwise violate any city, state, national or international law or regulation that would fail to comply with accepted Internet protocol; communicating, transmitting, or posting material that is copyrighted, trademarked, or otherwise owned by a third party unless you are the copyright or trademark owner or have the permission of the owner to post it; communicating, transmitting, or posting material that reveals trade secrets, unless you own them or have the permission of the owner; communicating, transmitting, or posting material that infringes on any other intellectual property, privacy or publicity right of another; communicating, transmitting, or transferring (by any means) information or software derived from the site to foreign countries or certain foreign nations in violation of Indian export control laws; attempting to interfere in any way with the Site's or VIKINTERIO’s networks or network security, or attempting to use the Site's service to gain unauthorized access to any other computer system.
 PRIVACY POLICY

You confirm that you have read and fully understand the Privacy Policy of VIKINTERIO in respect of the Website. You further consent that the terms and contents of such Privacy Policy are acceptable to You.INTELLECTUAL PROPERTY NOTICE


All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software and other material (collectively "Content"), is owned or licensed property of VIKINTERIO or its software and content suppliers and is protected by copyright, trademark, patent or other proprietary rights. The collection, arrangement, and assembly of all content on the Site are the exclusive property of VIKINTERIO and protected by Indian and international copyright laws. The Content of the Site, and the Site as a whole, is intended solely for personal, noncommercial use by the users of our Site. You may download, print, post and store selected portions of the Content for personal, noncommercial purposes, provided you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. and protected by Indian and international copyright laws. The Content of the Site, and the Site as a whole, is intended solely for personal, noncommercial use by the users of our Site. You may download, print, post and store selected portions of the Content for personal, noncommercial purposes, provided you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. and protected by Indian and international copyright laws. The Content of the Site, and the Site as a whole, is intended solely for personal, noncommercial use by the users of our Site. You may download, print, post and store selected portions of the Content for personal, noncommercial purposes, provided you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.


VIKINTERIO and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials that appear on the Site. Access to the Site does not confer and shall not be considered as conferring upon anyone any license under any of VIKINTERIO’s or any third party’s intellectual property rights.
 
VIKINTERIO
INFRINGEMENT NOTICE respects the intellectual property rights of others and requires that our users do the same. If you believe your work has been copied in a manner that constitutes copyright infringement, or you believe your rights are otherwise infringed or violated by anything on the Site, please notify us by sending an email to the following address: rgwimpex@gmail respects the intellectual property rights of others and requires that our users do the same. If you believe your work has been copied in a manner that constitutes copyright infringement, or you believe your rights are otherwise infringed or violated by anything on the Site, please notify us by sending an email to the following address: rgwimpex@gmail respects the intellectual property rights of others and requires that our users do the same. If you believe your work has been copied in a manner that constitutes copyright infringement, or you believe your rights are otherwise infringed or violated by anything on the Site, please notify us by sending an email to the following address: rgwimpex@gmail.com




In order for VIKINTERIO to more effectively assist you, the notification must include all of the following:


i) A physical or electronic signature of the owner of the right claimed to be infringed or the person authorized to act on the owner’s behalf;

ii) A description of the copyrighted work or other right you claim has been infringed or violated;

iii) Information reasonably sufficient to locate the material in question on the Website;

iv) Your name, address, telephone number, e-mail address and all other information reasonably sufficient to permit us to contact you;

v) A statement by you that you have a good faith belief that the disputed use is not authorized by the rightful owner, its agent or the law; and

vi) A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the owner of the right claimed to be infringed or violated or are authorized to act on behalf of the owner.

 LINKS TO THIRD PARTIES’ WEBSITES

The Site may contain links to websites of third parties, including social sites and product manufacturers. VIKINTERIO is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms and conditions and content of any such website. Before enabling any sharing functions of the Site to communicate with any such website; VIKINTERIO strongly recommends that you review and understand the terms and conditions, privacy policies, settings and information sharing functions of each such third party website. The links and interactive functionality for third party sites on the Site in no way constitute an endorsement by VIKINTERIO of these third party websites. Other sites may link to the Site with or without our authorization, and we may block any links to or from the Site. YOUR USE OF THIRD PARTY WEB SITES AND RESOURCES IS AT YOUR OWN RISK.
 of these third party websites. Other sites may link to the Site with or without our authorization, and we may block any links to or from the Site. YOUR USE OF THIRD PARTY WEB SITES AND RESOURCES IS AT YOUR OWN RISK. of these third party websites. Other sites may link to the Site with or without our authorization, and we may block any links to or from the Site. YOUR USE OF THIRD PARTY WEB SITES AND RESOURCES IS AT YOUR OWN RISK.



DISCLAIMER OF READY TO SHIP PRODUCTS

After your order has been placed, processed and payment approved, your product will be dispatched in 48 hours via our 3rd Party Logistics, unless otherwise specified.

Shipping timeline provided for all the products tagged 'Ready to Ship' (ONLY) will have an expediated delivery timeline of 7-10 days and are estimation only; shipment timing  may vary depending on the production schedule and logistics schedule. There may be some unforeseen circumstances that may lead to delays.

All delivery dates, if scheduled, are estimates only. You will be notified when the products are dispatched from our warehouse.


DISCLAIMERS OF WARRANTIES – GENERAL
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: While VIKINTERIO attempts to ensure your access and use of the Site is safe, VIKINTERIO cannot and does not represent or warrant that the Site or its server will be error–free, uninterrupted, free from unauthorized access (including third party hackers or denial of service attacks) or otherwise meet your requirements.


THE SITE AND ALL INFORMATION, CONTENT, MATERIALS AND OTHER PRODUCTS (INCLUDING SOFTWARE), SERVICES AND USER CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE ARE PROVIDED BY VIKINTERIO ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. VIKINTERIO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, THE ACCURACY OR COMPLETENESS OF CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE), SERVICES OR USER CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE OR ITS SERVERS, OR THAT EMAILS SENT FROM VIKINTERIO ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. VIKINTERIO WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS PRODUCTS (INCLUDING SOFTWARE), SERVICES OR USER CONTENT OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMITTED BY LAW, VIKINTERIO DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE SITE AND ITS CONTENTS, WHETHER EXPRESS, IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE. CERTAIN PROVIDERS OF PRODUCTS MAY SEPARATELY PROVIDE LIMITED REPRESENTATIONS AND/OR WARRANTIES REGARDING THEIR PRODUCTS. THIS DISCLAIMER DOES NOT APPLY TO SUCH PRODUCT WARRANTIES, BUT YOU WOULD LOOK SOLELY TO SUCH THIRD PARTIES WITH RESPECT TO ANY SUCH REPRESENTATION AND WARRANTIES.


On the Site, we may display names, marks, products, advertisements or services of third parties, pop–up texts, or links to third party sites. IN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SITE, ANY PRODUCTS, SERVICES, OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE. If you decide to link to any such third party sites, you do so entirely at your own risk.
    

PRODUCT WARRANTY

Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one (1) Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame  that will impair the use of the Goods. This product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include: 4) Labor or assembly costs, 5) Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products. 6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting). If Client finds a material Defect in material or workmanship in any Good, part or component, Client must report such Defect during the relevant warranty period VIKINTERIO Customer Service on rgwimpex@gmailcom. VIKINTERIO in due course will repair or replace the Good free of charge. Replacement or repair of Goods does not extend its warranty period beyond the original warranty expiration date. All VIKINTERIO Product warranties are limited warranties and are limited to the original purchaser with proof of purchase. With respect to any and all lighting products, the foregoing warranty is applicable to non-electrical defects. There is no warranty on the filament bulbs unless you received the same in broken/ non working condition. The same needs to be reported within 7 (SEVEN) day of delivery of said products. Our warranty is non-transferrable and applies to residential (non-commercial) use only and is void if the furniture is used in what is considered to be a non-household setting, or misused, handled improperly, reupholstered or repaired by any resource other than us or our partners. For warranty issues, we will repair or provide reasonably equivalent furniture as a replacement due to any product defects. Replacement furniture will be of equal value to the original purchase price. No cash refund is available and in no case shall we be liable for more than the purchase price of the furniture or for incidental or consequential damages. Visible defects and variance to order details must be brought to our attention within 7 (SEVEN) days of delivery. Issues not presented within 7 days of delivery will be considered “acceptable” and will not be warranted.




JURISDICTIONAL ISSUES
The Terms and all transactions entered and the relationship between You and VIKINTERIO and any mutual claims shall be governed in accordance with the laws of India without reference to any conflict of laws principles. All claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms or any transactions entered into on or through the Website shall be subject to the exclusive jurisdiction of the courts at Jaipur, Rajasthan India and You hereby accede to and accept the jurisdiction of such courts.

LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL VIKINTERIO OR ANY OF ITS RESPECTIVE EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS ARE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING,WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF VIKINTERIO HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.IF YOU ARE DISSATISFIED WITH THE SITE OR ANY CONTENT ON THE SITE, OR WITH THESE TERMS & CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU.
 VIKINTERIO

INDEMNIFICATION AND DEFENSE OF 
As a condition of the use of the Site, you agree to defend, indemnify and hold harmless VIKINTERIO, and its respective employees, directors, officers, agents, vendors and suppliers from and against any liabilities, losses, investigations or inquiries, claims, suits, damages, costs and expenses (including without limitation, reasonable attorneys’ fees and expenses) (each, a “Claim”) arising out of or otherwise relating to your use of the Site., and its respective employees, directors, officers, agents, vendors and suppliers from and against any liabilities, losses, investigations or inquiries, claims, suits, damages, costs and expenses (including without limitation, reasonable attorneys’ fees and expenses) (each, a “Claim”) arising out of or otherwise relating to your use of the Site., and its respective employees, directors, officers, agents, vendors and suppliers from and against any liabilities, losses, investigations or inquiries, claims, suits, damages, costs and expenses (including without limitation, reasonable attorneys’ fees and expenses) (each, a “Claim”) arising out of or otherwise relating to your use of the Site.


 

These Terms & Conditions, including policies incorporated herein, constitute the entire agreement between you and VIKINTERIO with respect to the Site. These Terms & Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and MISCELLANEOUSThese Terms & Conditions, including policies incorporated herein, constitute the entire agreement between you and VIKINTERIO with respect to the Site. These Terms & Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and These Terms & Conditions, including policies incorporated herein, constitute the entire agreement between you and VIKINTERIO with respect to the Site. These Terms & Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and 
VIKINTERIO with respect to the Site. No provision of these Terms & Conditions shall be waived except pursuant to a writing executed by the party against whom the waiver is sought. No waiver will be applicable other than in the specific instance in which it is given. No failure to exercise, partial exercise of, or delay in exercising any right or remedy, or failure to require the satisfaction of any condition under, these Terms & Conditions shall operate as a waiver or estoppel of any right, remedy or condition. If any provision of these Terms & Conditions is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired. Nothing in these Terms & Conditions creates a relationship of agent and principal, partners, joint ventures or employer–employee between the parties, and no act or obligation of either party will in any way bind the other. You may not assign, transfer or sublicense any or all of your rights or obligations under these Terms & Conditions without our express prior written consent. We may also provide notice of changes to these Terms & Conditions by displaying such notices or by providing links to such notices.


You agree that a printed version of these Terms & Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms & Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. We will not be responsible for failure to fulfill any obligation due to causes beyond our control.
 CONTACT US

If you have any concerns about VIKINTERIO or your use of the Site, please contact us with a detailed description, and we will try to resolve it, email: luxura.furniture.store@gmail.comuxura.furniture.store@gmail.comuxura.furniture.store@gmail.com


FAQs

Shipping & Delivery

                                SHIPPING & DELIVERY FOQ

    • How Much time, It take to deliver                                                                                                                                  For all the furniture products apart from Sofas customized products we deliver the same within 30 days from the Order Confirmation Date (Order Payment Date). For the Beds, Sectional Sofas and the Customized Sofas, we deliver the Orders within 45 Days from the Order Confirmation Date (Order Payment Date).

    • I have a large order, will it take the same amount of time?                                                                                Our furniture is handcrafted and labour intensive. These pieces are not made in assembly line system and each piece takes its own time and effort. We do not force our carpenters to work faster as it may adversely affect the quality of the products. Therefore if your order is of more than Rs.3,00,000 value we suggest you speak with our customer care to check the tentative timelines as it could be more than the standard timelines of 4-6 weeks depending on the production load.

    • How much do I have to pay for delivery?

      We provide free delivery throughout India on above order value Rs. 50000/- and except some regions which are not covered by our logistics partner(s). We may charge some additional amount to deliver in the ODA (Out of Delivery Area).

    • How can I track my order?

      Your order status is updated to you via emails and Whatsapp/SMSs at every step. We update you at every stage of your product' processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91 9887270175, Monday-Saturday (09:30 AM - 6:00 PM) or drop us an email at luxura.furniture.store@gmail.com. An email is sent to you after the order is shipped that contains the tracking number and the logistics partner details. You can track the order through typing the tracking number in the tracking section on the website of the service provider (e.g. Fedex). The order status would provide detailed information on your package.

    • My Order Status is showing 'Pending' in Order History, Is anything wrong?

      Your order is sent for production as per the production lineup and the tentative date of delivery. If the Order Status is showing pending, please do not panic. Once the order is sent for production the order will show as 'Processing'. You will also get notifications by email and Whatsapp/SMS once your order is getting processed.

    • How will I know that you've received my order?

      Once items have been ordered, a confirmation page will appear on the screen confirming the order. An email with the order details will be sent immediately to the registered email ID, provided that we have an accurate email address. In case you do not receive the email confirming your order please call us on +91 9887270175, Monday-Saturday (09:30 AM - 6:00 PM) or drop us an email at luxura.furniture.store@gmail.com. We'll send subsequent email(s) when your product is processed, shipped, including tracking information (if available).

    • Will I have to sign for my delivery?

      Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.

    • What if I am not home when my package arrives?

      You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. In rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.

    • My items haven't arrived yet. What can I do?

      For the ready Items like  Pillows, Lighting, Tray, Decorative Kettle etc. we take about 1 week days to deliver the product. For customized products like bed, sofas, dining tables etc. we take 4-5 weeks to deliver your order to your doorstep. You can check the estimated delivery time to your area by entering your area pin code on the product page. Please note that this is only an estimated date of delivery. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 9887270175, Monday-Saturday (09:30 AM - 6:00 PM) or drop us an email at luxura.furniture.store@gmail.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package and the tentative delivery date.

    • Where will the delivery personnel deliver the products? Will they be delivered to my floor?

      The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own laborer's/ manpower in advance to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.

    • How do I change my shipping address after my order has been placed?

      We kindly ask you to call our Customer Service centre on +91 9887270175, Monday-Saturday (9:30 AM - 6:00 PM) or drop us an email at luxura.furniture.store@gmail.com. We will try our best to help you with the change of address.

    • How do you pack items/products?

      For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with wooden crates. We understand that these crates make the packaging bulky, however they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the GL customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with VIKINTERIO. You are requested to cooperate with them and not force them to open the crates, packages etc. Also please inform about any damage or complaints on Customer care number +91 9887270175, Monday-Saturday (9:30 AM - 6:00 PM) or drop us an email at luxura.furniture.store@gmail.com.

    • Who will assemble, Can you help me assemble it?

      Most of our furniture will not require any assembly or may require very minimal assembly like screwing the round legs to the base of the sofa and dining table. This can be done even without the aid of any tools. Sometimes, if there are any nut/ bolts or allen key screws used, they are provided with the required spanner or allen key to help you with the installation. We currently do not provide assembly service. However detailed assembly instructions if any required are inserted in the package and the goods can easily be assembled by yourself or with the help of a local carpenter.

    • Can you expedite my shipment?

      No. We anyways ship across the items as soon as they are ready for dispatch. Our shipping timelines are decided keeping in mind the time it might take to have the item made, checked, packed and dispatched. Therefore we do not have the ability to expedite your shipments.

    • Shipping timeline is over however my product has not been shipped?

      We sincerely apologize for this delay. If your product has not been shipped on time, please contact our Customer Service team. We will take necessary steps to ensure that you receive your item soon.

    • The tracking number/AWB that I received is incorrect?

      Usually courier companies take up to 48 hours to update their system with details of the AWB number. If your package was recently shipped, tracking might only become available after 24-48hrs. We request you to retry the AWB number after 24 hours. If it has been more than 48 hours since you received the AWB number, we request you to contact our Customer Service team immediately.

    • My order has been shipped, however I have not received my order?

      It takes between 7-10 working days from the date of shipment for the order to be delivered at your doorstep. Usually packages arrive on or shortly after the estimated delivery timeline, please allow an additional day or two for the order to be delivered. Please feel free to contact our Customer Service team and we will ensure that your order reaches you.

    • Why does my shipment status shows as Return to Origin (RTO)?
      Shipments are reflected as RTO (Returned To Origin) under the following circumstances:
      • You were not available when the courier person reached your address
      • The address provided was insufficient
      • You were not contactable on the number you provided
      • You refused to accept the delivery.                                                                                                                                      In most of the cases where the customer does not take the delivery or is not contactable the products are returned to our warehouse in Jaipur after 2 attempts of delivery. In such cases please note that the company will charge 2 way delivery charges and any extra storing, packaging and handling charges to deliver the product again to the delivery address. In case you wish for us to ship the item again, please get in touch with our Customer Service team for a quick resolution.
RETURNS, REFUNDS & CANCELLATIONS
RETURNS, REFUNDS & CANCELLATIONS
  • Can I cancel an order?

    We will offer order cancellation only for Non-Furniture items from our website that are valued at INR 2,000 or less. There will be a Cancellation charge of INR 500 or the Payment Gateway Charges applied (whichever is higher). If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. We will offer replacement or refund for any such defective or damaged items within 15 days of the receipt of the product in our warehouse.

    The cancellation policy applies only to items that have not been shipped from our warehouse unless the item is damaged or defective and in such cases a replacement or refund policy will apply.

    WO DO NOT HAVE A ‘Change of Heart’ Cancellation policy

    In cases where the product on arrival is damaged or defective, we can offer a refund or replacement for the item.

  • What is your Refund or Replacement Policy?                                                                                                                            Refund or Replacement will apply when the item delivered to a client, has been damaged due to transit or has a manufacturing defect. The client needs to report and return the damaged or defective products within 7 days from the date of delivery. In this case a client will connect with us via a call or email to report the issue Our Customer Care team will arrange for a reverse pick-up of the item and send you a replacement product within 7 days post receiving the damaged/defective product back in our warehouse The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client. When we receive the item back in our warehouse, our production team will work on getting the item repaired or replaced based on the extent of damage

  • What if the packaging of the product is damaged upon delivery?

    If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired onsite or send a replacement product, depending on your preference and product availability. Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with VIKINTERIO. You are requested to cooperate with them and not force them to open the crates, packages etc.

  • What is your Repair Policy?
    A Repairs Policy will be applied to clients who have reported damage to their VIKINTERIO product.

    When a client reports a damage (post using the product) it will be covered under the Repairs Policy; we offer a warranty of 1 year on the products post-delivery and any manufacturing defects that are not evident to man-made damages, will be repaired free of cost. IKINTERIO provides One Year Limited Warranty on manufacturing defects. Please keep receipt of your purchase for warranty claims. Here are some terms and conditions for the Limited Product warranty. Goods shipped to and for use in the India warrants to Client that the Goods are free of material Defects in material and workmanship for one Year from delivery if properly stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. “Defects” are defined as imperfection in material or wooden frame that will impair the use of the Goods.
  • What all does the One Year Warranty NOT COVER?

    This product warranty does not cover.

    > Defects caused by improper product storage, handling, assembly, maintenance, or use,

    > Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence,

    > normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material. Normal wear and tear or damage from daily use is not warranted—for example, fabrics and leathers may naturally fade or deteriorate over time, and cushion cores may soften and lose shape. These are normal conditions are not considered manufacturers' defects and are not covered under our warranty. Other exclusions include:

    > Labor or assembly costs,

    > Variations of color or texture in Goods made of natural materials like fabric, leather, wood etc, Fabric and leather are not covered by any warranty. Buttons on tufted products covered with fabric/ leather are also not covered under warranty as we do not have any control over the usage of these products.

    > Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting).

  • What if the product is out of warranty and damaged?

    If the product is out of warranty the client will have onus to pay for all the costs including shipping packing material and refurbishment cost


  • What is the product is in warranty and damaged?

    If the product is within warranty and falls under manufacturing damages or defect, we will arrange the pick-up and refurbish the product. We will ship this within 7 days from receiving the product.


  • Will you arrange to pack the product for the reverse pick-up?

    The damaged/defective item needs to be well packed at the client end before our logistic partners could be scheduled for the reverse pick-up from the client. We do not offer packaging services at the time of reverse pick-up in any set-up.


  • Instead of refund for a product, can you send me a replacement?
    Currently we do not replace the items ordered. Only in the case of any damage or defect we may offer a replacement.
  • How long does it take to receive a refund?

    If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package. You can open the package in front of the courier delivery person and mention the damage if any on the Air way bill and immediately notify our Customer Care team. We will either get it repaired on site or send a replacement product, depending on your preference and product availability.


  • How will I receive the refund?

    In case VIKINTERIO decides to refund you the amount due to goods received in damaged or defective condition, we will process your refund within 15 business days of receiving the returned product in its original packaging. The refund period includes time taken to complete the refund process by VIKINTERIO but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.

  • Can I buy another product, when replaced, instead of the original ordered?

    The order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customization), new order or a different product.

WAREHOUSE CHARGES/ HOLDING CHARGES OR DELAYED DELIVERY CHARGES

      WAREHOUSE CHARGES/ HOLDING CHARGES OR DELAYED DELIVERY CHARGES

      • What is 'Warehouse', 'Holding Costs' or the “Delayed Delivery Charges’?

        Holding Cost' or the “Delayed Delivery Charges’ are applied when a product is ready for dispatch from our facility, however, the client wants to hold the dispatch at our company’s warehouse due to reasons like site not ready, travel plans etc.


      • How long can you hold my order in your warehouse, without any costs?

        Our CRM team will communicate a tentative dispatch date to you when the order is almost ready. If the you are not available for accepting the order due to various reasons like the site is not ready or you are travelling etc, we will check the dispatch date and provide a grace period to hold the products in our warehouse for a maximum of One Week


      • How will I be billed for the ‘Holding Costs’?

        The ‘Holding Cost’ will be billed based on your request to hold the order at our warehouse on a monthly basis. For e.g. If a client placed an order in the month of August with the delivery scheduled in Mid-September but client wants to delay another 2 months post the dispatch date and the grace period deadline. Herein, the client will be billed for the remaining months till the order is delivered. A detailed bill will be sent on e-mail by our CRM team and an acceptance e-mail from the client will be required to continue holding the order at our warehouse.


      • How is the ‘Holding Cost’ calculated?

        The ‘Holding Cost’ is 7% of the total order value. The amount will be charged on a monthly basis at a fixed date which will be communicated to you in advance by e-mail. If the order is dispatched before the month is ended the charges will be applied on a pro-rata basis for the number of days the order was retained at our warehouse.


      • I want VIKINTERIO to hold only few products from my order and deliver the rest on time; will the holding costs still be applicable?

        In this case the, cost will be applicable to the partial order that we hold at our warehouse on your request. The charges will be applied on the total value of the products we hold at our warehouse.


      • Will there be any taxes applicable? How can I pay for the costs applied?

        There will be 18% GST applicable on this service. You may pay via Bank Transfer or through the payment gateway link generated by our CRM team.


      • Will I get a bill to see the charges applied?

        Yes, you will receive a detailed bill from us in advance and an acceptance email will be required to hold your order in our warehouse. The same has to be paid for, before we dispatch the order from our warehouse.

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