Policies | VIKINTERIO

Shipping, Return, Cancellation, Refund, Warranty, Privacy Policies & FAQ

Shipping & Delivery

Return Policy

Cancellation

Refund Policy

Warranty Policy

FAQs

Shipping & Delivery

Shipping and Delivery Policies

We ship to all over India.
We offer free standard shipping on orders over INR 50,000/-. For orders under INR 50000, we charge a flat rate of INR 999/- for standard shipping.
When you place an order on our website, it usually takes us 7 to 15 days to deliver the product for ready items like scatter, pillows and ready lighting and Home Decor etc. We need 4-6 weeks to deliver customized items like sofas, furniture, some large lighting fixtures, etc. to your door.
Standard shipping takes 5 to 10 business days to arrive, depending on your location and availability of the items. You will receive a tracking number once your order is shipped.
We use reputable carriers such as Bluedart, FedEx, and Safe Ex to deliver your order within India. We are not responsible for any delays, damages, or losses caused by the carrier or by factors beyond our control.
We carefully pack and inspect each item before shipping. However, if you receive a damaged or defective item, please contact us immediate of delivery and provide Videos, photos of the issue. We will arrange for a replacement or a refund as soon as possible. We also request you to please make a video of unboxing of the product for faster resolutions.
If you wish to cancel or change your order, please contact us as soon as possible. We cannot guarantee that we can accommodate your request, as we process and ship orders quickly. If your order has already been shipped, you will have to wait until you receive it and then initiate a return or exchange.
If you are not satisfied with your purchase, you can return or exchange it within 7 days of delivery. The item must be in its original condition and packaging, with all tags and accessories included. Please contact us to obtain a return authorization number and instructions before sending back your item.
Since we strongly advise carefully studying the sizes provided on the product page and confirming that the furniture you order fits into your entryway and rooms, any furniture that is rejected because it cannot go through an entryway will be the responsibility of the client. If the furniture cannot fit through the doorway, staircase, etc., we will not be held liable.
Please be aware that VIKINTERIO or the Logistics partner will charge more if the delivery attempts are unsuccessful owing to any such rejection or unavailability. We also ask that you provide accurate information like your address and phone number while placing the order.
The delivery person will bring the items to the location of your building or another location where it is physically possible. We are unable to deliver the goods to your door step on higher floors. To get the large items to the top floor, you must arrange for your own labore or labors. Our logistics partners are only tasked with delivering bulky materials to the ground floor or uppermost first story of the structure.
Please let us know if you're going to be away from the contact number due to travel.
We reserve the right to update or modify our shipping and delivery policies at any time without prior notice.

Return Policy

At VIKINTERIO, we want you to be happy with your purchase. If you are not satisfied with your furniture, you can return it within 7 days of delivery for a full refund of the product price, excluding shipping and handling fees.

To be eligible for a return, your furniture must be in the original condition and packaging, with no signs of use, damage, or alteration. You are responsible for arranging and paying for the return shipping, unless the item arrived damaged or defective.
To initiate a return, please contact our customer service team at care@vikinterio.com or call us at +91-7878226034. We will provide you with a return authorization number and instructions on how to ship the item back to us. Please note that returns without a valid authorization number will not be accepted.
Once we receive and inspect your returned item, we will process your refund within 10 business days. The refund will be issued to the original method of payment. Depending on your bank or credit card company, it may take up to 5 additional business days for the refund to appear in your account.

NOTE

There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. In case of a replacement offered, the order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customization), new order or a different product.

We appreciate your business and hope you enjoy your VIKINTERIO furniture. If you have any questions or concerns, please do not hesitate to contact us. We are here to help.😊

Cancellation

Cancellation Policy

For non-furniture items under Rs. 3000, you can cancel your order before it is shipped from our warehouse. However, we will charge you Rs. 500 or the payment gateway charges, whichever is higher, as cancellation fees. If the item has been shipped, you cannot cancel it unless it is damaged or defective. In that case, we will offer you a replacement or a refund. The refund will be processed within 15 days of receiving the product in our warehouse.
For sofas and furniture, most of our products are customized as per your specifications. Custom orders cannot be cancelled, changed, returned or refunded at any time once they start production. We do not accept returns or exchanges for change of mind.
For all other products, you cannot cancel or change your order after we have delivered the product and left your premises. We request you to be present during delivery and check the product for any issues. We will only accept returns or exchanges for products that are covered by our 1 year warranty.

Exceptions

In some cases, we may waive the cancellation fee or the restocking fee at our sole discretion. For example, if you cancel your order due to a medical emergency, a natural disaster, or a mistake on our part, we may not charge you any fee. However, you will have to provide proof of your situation and contact us as soon as possible.
We may also accept cancellations or returns of customized orders in some cases, such as if the item is significantly different from what you ordered, or if it does not fit your space. However, this is subject to our approval and availability of the item. You will have to contact us and provide photos and measurements of the item and your space. We may offer you a partial refund, a store credit, or an exchange for another item of equal or lesser value.

Refund Policy

We are proud of the exceptional quality and craftsmanship of our handcrafted furniture. We check each item carefully before shipping and ask you to sign and inspect it upon delivery. If you find a defect in your furniture, please contact us right away.
We do not offer refunds for furniture products that are customized as per your specifications. Custom orders cannot be cancelled, changed, returned or refunded at any time once they start production. We do not accept returns or exchanges for change of mind
If you refuse to accept the furniture because it does not fit through your entryway, you will be liable for the return shipping costs and a 15% restocking fee. We urge you to check the dimensions of the furniture on our website and measure your entryway and rooms before placing your order. We will replace or refund any defective items within 15 days of receiving them in our warehouse. The refund will be processed within 15 days of approval and issued to your original payment method. For items picked up at home, refunds will be processed after we receive them in our warehouse. This may take up to 30 days depending on your pick up location.
We only offer refunds for furniture products that are damaged or defective upon delivery. You must report any issue to the delivery person and to our customer care immediate of delivery and provide photos of the problem. We will arrange for a replacement or a refund as soon as possible.
The refund will be processed within 15 days of receiving the product in our warehouse. The refund will be issued to your original payment method. You will be responsible for the return shipping costs and a 15% restocking fee.
We reserve the right to reject any refund request if we find that the product has been used, altered, damaged, or tampered with by the customer or a third party.

Warranty Policy

At VIKINTERIO, we are committed to providing you with high-quality and durable furniture that can last for years. That’s why we offer a 10-year warranty against termite infestation and a 1-year warranty against any manufacturing defects or material failures, excluding normal wear and tear.

This warranty covers the repair or replacement of the defective parts or products, at our discretion. You will not be charged any labour or material costs for the warranty service. However, you will be responsible for the transportation costs of the product to and from our service center.
To claim the warranty, you must have the original proof of purchase and contact our customer service team at care@vikinterio.com or call us at +91-7878226034. We will ask you to provide photos or videos of the issue and verify the eligibility of your claim. We may also require you to return the defective item to us for inspection, in which case we will provide you with a return authorization number and instructions on how to ship the item back to us.
This warranty does not cover any damage caused by improper use, abuse, negligence, accidents, modifications, alterations, or exposure to extreme conditions. It also does not cover any cosmetic issues such as scratches, stains, fading, or discoloration. This warranty is non-transferable and only applies to the original purchaser of the furniture.

We appreciate your business and hope you enjoy your VIKINTERIO furniture. If you have any questions or concerns, please do not hesitate to contact us. We are here to help.😊

VIKINTERIO values its customers and respects your privacy, and wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through website including www.vikinterio.com. We encourage you to read this Privacy Policy before using the Site or providing Personal Information to us. By using the Site or providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy.

INFORMATION COLLECTION
VIKINTERIO collects information from you in several places on this site to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

Help make this site easier for you to use by not having to enter information more than once.
Help you find information, products, and services quickly.
Help us create content on this site that is most relevant to you.
Send you alerts on new products and services on offer.

REGISTERING AND ORDERING
Before using certain sections of this site or ordering products, you may be required to complete an online registration form. During registration, you will be prompted to provide to us with certain personal information, including but not limited to your name, shipping and billing address(es), phone number and email address.

MY PROFILE SECTION AND CONTESTS AND PROMOTIONS

We may also ask you to fill in some additional personal information like your anniversary or birth dates, or personal likes and dislikes to be able to service you better. We may also run contests and promotions from time to time to gather this information from our customers. Supplying such information is entirely voluntary.

EMAIL ADDRESSES
Several locations on the site permit you to enter your email address for purposes including, but not limited to : registering for promotions; requesting us to notify you on particular offers or products, or signing up for our e-mail newsletter and special offers, including contests, which we may run from time to time. Your participation in contests is completely voluntary, so you can choose if you would like to participate and disclose information to us. We use this information to notify contest winners and to award prizes. We may post on our site and social media profiles (Facebook, Twitter etc.) the names and cities of contest winners.

INTERNAL USE
We may internally use your personal information to improve our site's content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this site.

COMMUNICATION WITH YOU
We use your personal information to process and fulfill your orders, to communicate with you for your orders and deliveries and to provide you with other client services that may be required to fulfill your order process. We will use your personal information to communicate with you about our site. Also, we may send you a confirmation email when you register with us. We may send you service-related announcements. Also, you may submit your email address for reasons such as to register for promotions; request we notify you regarding particular offers or products, or sign up for our email newsletter and special offers. If you submit your email address, we use it to deliver this information to you. We always permit you to unsubscribe or opt out of future emails. The ‘Unsubscribe’ link is given in all our promotion emails. However you cannot opt out of receiving emails related to your orders or your membership.

EXTERNAL USE
We aim to provide you with excellent service and to offer you a great selection on our site. We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone, except that:

As do most Internet retailers, we use other service providers (such as courier services) to perform specific functions on our behalf. When we disclose information to these service providers, we disclose information to help them to perform their service. In the example of courier services, we provide them some personally identifiable information such as your name, shipping address, email, and phone number.
We may be required to disclose your personal information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use our site for illegal reasons or to commit fraud.
We may share personal information and non-personal information with entities controlling, controlled by, or under common control with us. In the event that VIKINTERIO is merged, sold, or in the event of a transfer of some or all of our assets, we may disclose such information in connection with such transactions, subject to the Privacy Policy then in effect.
We may share aggregate, non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
All information gathered by VIKINTERIO is stored securely within a controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas or on your social media profiles is available to anyone with Internet access. Any information that you share with your friends and others under our 'share with your friend' feature or ‘Share your private showcase’ is at your risk. You must responsibly choose whom to share the information with.
We use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

FAQs

FREQUENTLY ASKED QUESTIONS

SHIPPING & DELIVERY FAQ

RETURNS, REFUNDS & CANCELLATIONS FAQ

PAYMENT, GST AND OTHER FAQ

SHIPPING & DELIVERY FAQ

How Much time, It take to deliver ?

For all the furniture products apart from Sofas customized products we deliver the same within 30 days from the Order Confirmation Date (Order Payment Date). For the Beds, Sectional Sofas and the Customized Sofas, we deliver the Orders within 45 Days from the Order Confirmation Date (Order Payment Date).

I have a large order, will it take the same amount of time?

Furniture is handcrafted and labour intensive. These pieces are not made in assembly line system and each piece takes its own time and effort. We do not force our carpenters to work faster as it may adversely affect the quality of the products. Therefore if your order is of more than Rs. 10,00,000 value we suggest you speak with our customer care to check the tentative timelines as it could be more than the standard timelines of 4-6 weeks depending on the production load.

How much do I have to pay for delivery?

We provide free delivery throughout India on above order value Rs. 50000/- and except some regions which are not covered by our logistics partner(s). We may charge some additional amount to deliver in the ODA (Out of Delivery Area).

How can I track my order?

Your order status is updated to you via emails and Whatsapp /SMSs at every step. We update you at every stage of your product' processing. For any details or queries please get in touch with our Customer Care immediately. Give us a call on +91 7878226034, Monday-Saturday (09:00 AM - 6:00 PM) and weekend 09:00 AM to 2:00 PM or drop us an email at care@vikinterio.com. An email is sent to you after the order is shipped that contains the tracking number and the logistics partner details. You can track the order through typing the tracking number in the tracking section on the website of the service provider / Our Logistic Partner. The order status would provide detailed information on your package.

My Order Status is showing 'Pending' in Order History, Is Anything Wrong?

Your order is sent for production as per the production lineup and the tentative date of delivery. If the Order Status is showing pending, please do not panic. Once the order is sent for production the order will show as 'Processing'. You will also get notifications by email and Whatsapp / SMS once your order is getting processed.

How will I know that you've received my order after checkout ?

Once items have been ordered, a confirmation page will appear on the screen confirming the order. An email with the order details will be sent immediately to the registered email ID, provided that we have an accurate email address. In case you do not receive the email confirming your order please call us on +91 7878226034, Monday-Saturday (09:00 AM - 18:00 PM) or drop us an email at care@vikinterio.com. We'll send subsequent email(s) when your product is processed, shipped, including tracking information (if available).

Will I have to sign for my delivery?

Yes, you will be asked to sign a delivery form or Airway Bill (AWB)/ Proof of Delivery (POD), in which you confirm that the products ordered by you were delivered in the correct condition and without any defects and damage.

What if I am not home when my package arrives?

You may also get a call from the Courier Company/ Logistics partner confirming the tentative date and the time of delivery. However, as we do not have any direct control over the courier partners/ logistics partner , we cannot guarantee that they will act only in certain manner or will necessarily call before getting your order for delivery. In rare cases if they are not able to find you at your address, when they reach they will leave a notice/ message at your address notifying you of an alternative delivery or pick-up arrangement. We also request you to give correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery as per your convenience.

My items haven't arrived yet. What can I do?

For the ready Items like Pillows, Lighting, Tray, Decorative Kettle etc. we take about 1 week days to deliver the product. For customized products like bed, sofas, dining tables etc. we take 4-5 weeks to deliver your order to your doorstep. You can check the estimated delivery time to your area by entering your area pin code on the product page. Please note that this is only an estimated date of delivery. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 7878226034, Monday-Saturday (09:00 AM - 18:00 PM) or drop us an email at luxura.furniture.store@gmail.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package and the tentative delivery date.

Where will the delivery personnel deliver the products? Will they be delivered to my floor?

The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your door step. You are requested to arrange for your own laborer's/ manpower in advance to get the big products to the higher floor. The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building.

How do I change my shipping address after my order has been placed?

We kindly ask you to call our Customer Service Centre on +91 7878226034, Monday-Saturday (9:00 AM - 18:00 PM) or drop us an email at care@vikinterio.com. We will try our best to help you with the change of address.

How do you pack items/products?

or the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with wooden crates. We understand that these crates make the packaging bulky, however they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable. The customer should open the goods themselves or with the help of a local carpenter or a professional and inspect the same. Any defect or damage must be reported to the delivery person and to the our customer care immediately by the customer. The description of defect / damage should be mentioned on the Challan/ Proof of Delivery (POD). Please note that the Delivery Personnel are not obliged or authorized to open the furniture or packages. Please note that their duty is to deliver the goods to the customer and they are not directly employed with VIKINTERIO. You are requested to cooperate with them and not force them to open the crates, packages etc. Also please inform about any damage or complaints on Customer care number +91 7878226034, Monday-Saturday (9:00 AM - 18:00 PM) or drop us an email at care@vikinterio.com.

Who will assemble, Can you help me assemble it?

Most of our furniture will not require any assembly or may require very minimal assembly like screwing the round legs to the base of the sofa and dining table. This can be done even without the aid of any tools. Sometimes, if there are any nut/ bolts or allen key screws used, they are provided with the required spanner or allen key to help you with the installation. Our paid assembly services is available in some cities. We currently do not provide free assembly service. However detailed assembly instructions if any required are inserted in the package and the goods can easily be assembled by yourself or with the help of a local carpenter or our expert can guide on video call.

Can you expedite my shipment?

No. We anyways ship across the items as soon as they are ready for dispatch. Our shipping timelines are decided keeping in mind the time it might take to have the item made, checked, packed and dispatched. Therefore we do not have the ability to expedite your shipments.

Shipping timeline is over however my product has not been shipped?

We sincerely apologize for this delay. If your product has not been shipped on time, please contact our Customer Service team. We will take necessary steps to ensure that you receive your item soon.

The tracking number/AWB that I received is incorrect?

Usually courier companies take up to 48 hours to update their system with details of the AWB number. If your package was recently shipped, tracking might only become available after 24-48hrs. We request you to retry the AWB number after 24 hours. If it has been more than 48 hours since you received the AWB number, we request you to contact our Customer Service team immediately.

My order has been shipped, however I have not received my order?

It takes between 7-10 working days from the date of shipment for the order to be delivered at your doorstep. Usually packages arrive on or shortly after the estimated delivery timeline, please allow an additional day or two for the order to be delivered. Please feel free to contact our Customer Service team and we will ensure that your order reaches you.

Why does my shipment status shows as Return to Origin (RTO)?

Shipments are reflected as RTO (Returned To Origin) under the following circumstances:

• You were not available when the courier person reached your address

• The address provided was insufficient

• You were not contactable on the number you provided

• You refused to accept the delivery.

In most of the cases where the customer does not take the delivery or is not contactable the products are returned to our warehouse in Jaipur after 2 attempts of delivery. In such cases please note that the company will charge 2 way delivery charges and any extra storing, packaging and handling charges to deliver the product again to the delivery address. In case you wish for us to ship the item again, please get in touch with our Customer Service team for a quick resolution.

RETURNS, REFUNDS & CANCELLATIONS FAQ

RETURNS, REFUNDS & CANCELLATION FAQ

PAYMENT, GST AND OTHER FAQ

What are the payment options available for me?

We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, Bank Transfer/ Cheque Payment/ Cash Deposit, UPI, Wallet etc. We currently do not offer Cash on Delivery (COD) option.

Is it safe to use my credit card on your site?

Absolutely. Shopping with VIKINTERIO is completely safe. We strive to ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if a key lock is visible on the bottom right corner of your web browser. We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks.

Do you accept international credit cards?

We do not accept Non-Indian cards for payment at the moment. Please contact our customer care if you need more help with international payment options.

Do you store my Credit card information?

We do not retain your credit card information after your order is complete, rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured. However we monitor and review transactions on an on-going basis, to identify potentially fraudulent situations and take immediate corrective steps to mitigate/limit any damage caused/likely to be caused from the same.

What should I do if a transaction fails?

Transactions could fail due to multiple reasons. Please check for the following:

• Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking).

• Your Internet connection is not disrupted in the process

If your account has been debited after a payment failure, it will be rolled back within 7 working days. Please direct all questions and further clarifications regarding the above care@vikinterio.com.

My credit card details are not being accepted. What's wrong?

Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Service centre on Phone: +91 7878226034, Monday-Saturday (09:00 AM - 18:00 PM) or drop us an email at care@vikinterio.com. We'll send subsequent email(s) when your product is processed, shipped, including tracking information (if available).

How much is GST on your products?

GST rates vary from product to product. As per the current GST schedule, there is 18% GST on all Furniture and leather goods. On fabric cushion covers the GST rate is 5% for the products up to Rs.1000 per piece and 12% above Rs. 1000 per piece. On Lighting the GST rate is 12%

Is the Price GST included?

All prices shown on the website are inclusive of GST

Can I take input credit for the GST I pay on your products?

Yes, you can take input credit for the GST you pay on our products. Please enter the GSTIN number at the time of placing the order with the other relevant details during checkout. Also, make sure you send us an email for the same with your order details, so that the input credit could be approved by our finance team in the GST server. However this scheme is only applicable on Business to Business transactions where the purchasing company is GST registered. This facility is not applicable on individual or Business to consumer transactions.

Can I customize furniture items before placing an order?